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EXECUTIVE TEAM

Western Union pioneered the idea of moving money around the world and has been connecting people globally for over 164 years. As one of the world's leading providers of cross-border business payments, Western Union Business Solutions is transforming how businesses can expand globally through one of the largest and most diverse payment networks in the world.

President, Global Payments

President, Global Payments

Jean Claude Farah

As President, Global Payments, Jean Claude Farah leads the expansion and growth of innovative delivery channels to enable Western Union’s evolution from a consumer money transfer provider to a full-service cross-border payments leader.

Farah joined Western Union in 1999 and has held a variety of progressively responsible positions running and managing a portfolio of almost $2B in over 130 countries. The diverse business environments have given Farah insights into some of the most progressive global markets.

Born and raised in Lebanon, Farah has studied and worked in France, and currently resides in Dubai. He has a bachelor’s degree in Business Administration from St. Joseph University in Lebanon and an MBA from the Ecole Supérieure de Commerce de Paris in Paris. 

As a thought leader in corporate responsibility and shared value, Farah is an active member on the board of directors of the Western Union Foundation.

Vice President, Head of Product

Vice President, Head of Product

Scott Johnson

Scott Johnson leads product innovation and development at Western Union Business Solutions, as Vice-President Product.

Scott started working for Paymap Inc. (a subsidiary of Western Union) in their San Francisco call center in 2000. Scott worked on the Paymap business for 8 years in a variety of roles, eventually taking on site leadership of Paymap’s San Francisco office and management responsibility for the 150+ person Paymap Operations team.

After working through the transition and closure of the San Francisco Paymap office in 2008, Scott relocated to Denver’s Western Union office, taking on various Operations leadership and strategy roles, eventually joining the integration team for Custom House (acquired in 2009), which was subsequently rebranded to Western Union Business Solutions. During this stint of his career, Scott led various Operations teams and drove several transformation and integration initiatives.

After Western Union acquired Travelex Global Business Payments, Scott led the integration of the Go To Market functions before joining the global Product team. He’s spent most of the last 6 years in a variety of Product roles, including running the governance and prioritization processes and acting as Product Director for GlobalPay for Financial Institutions (GPFI). Scott has most recently served as Chief Product Architect, where he formed the vision for Western Union Business Solutions’ modernization program, helped launch the WU EDGE and NGO GlobalPay products, and lead a strong team of Product Managers responsible for WU EDGE, GlobalPay for Financial Institutions, the WUBS payment processing system, and our portfolio of legacy applications.

Scott has a degree in Business Administration from University of Phoenix and is based in Denver, where he lives with his wife and two daughters.

Associate General Counsel

Associate General Counsel

Cynthia Cross

Cynthia Cross is the head of the legal department of the Western Union Business Solutions division, overseeing all global legal operations including those in Europe, the Americas and Asia Pacific.

Prior to joining Western Union in 2011, Cynthia acted as the divisional General Counsel for Travelex Global Business Payments. During her eight year tenure with the Travelex Group, Cynthia held various positions including VP and Head of Legal for Travelex Americas and Head of Legal for Travelex Australia and at various times has supported multiple types of financial service operations including retail foreign exchange, prepaid cards, and ATM services.

Cynthia started her legal career as a solicitor with the Toronto-based law firm Lang Michener (now McMillan) where she specialized in business law and corporate transactions including mergers, acquisitions and divestitures.

Currently based in Toronto, Cynthia has been a member of the Law Society of Upper Canada since her call to the Ontario bar in 2000. She obtained a J.D. from Osgoode Hall Law School in 1998 and an LL.M. from New York University School of Law in 2004.

Global Head of Compliance

Global Head of Compliance

Tristan van der Vijver

Tristan van der Vijver leads Western Union Business Solutions commitment to compliance on a global level.

With more than 15 years’ experience managing compliance and global teams, van der Vijver has a deep understanding of international and cross border compliance topics.

Prior to his current role van der Vijver served as Managing Director Regional Compliance Americas, Asia and UK at Commerzbank. During this time he also managed compliance integration in Singapore after the acquisition of Dresdner Bank, and served as Regional Compliance Head for the Americas.

Tristan has also garnered significant experience in financial compliance while working for Lazard, Panmure Gordon and ABN AMRO.

van der Vijver is based in Hammersmith, London. He has studied in both the United States and United Kingdom, and holds degrees in Banking and Economics.

Global Head, Payments GTM

Global Head, Payments GTM

Jacqueline Keogh

Jacqueline Keogh joined Western Union Business Solutions in 2016, and brings a wealth of experience building and growing international businesses within Transaction Banking and Commercial Banking.

As a financial services executive Jacqueline’s strength lies in consistently delivering business growth by leveraging extensive banking experience, industry contacts and client knowledge, along with direct expertise in product development, sales performance, and management of external environment. 

Prior to joining Western Union Business Solutions Jacqueline held executive committee roles at Lloyds Banking Group, and Standard Chartered Bank where she achieved double digit growth for three consecutive years. 

Jacqueline has also spent 10 years in a variety of senior roles at SWIFT. During this time she gained extensive and diverse product management experience including real-time cash management, payments exceptions and investigations, bulk payments, foreign exchange and derivative netting and matching products.