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How to file a complaint

To file a complaint, please contact Western Union Business Solutions before contacting your jurisdiction with a complaint.


If you are a corporation or business customer, you should contact the licensee with whom you have an agreement:

Western Union Business Solutions (USA), LLC . US money transmitter licensee: 
Telephone:1-800-514-3166 
Email: WUBSCustomerConcerns@WesternUnion.com


If you are an individual (consumer) or business customer using Western Union Business Solutions Online FX Services:

Telephone: 1-866-430-5386
Email: online@Westernunion.com


If you are a Western Union money transfer client:

Telephone:1-800-222-5598
Website: http://www.westernunion.com/us/file-complaint


If after contacting the above numbers, and you still have an unresolved complaint regarding the money transmission services, please click on the jurisdiction below and direct your complaint to the appropriate contact.

Contact Info for Complaints
Address

Guam Department of Revenue & Taxation


, Guam
Telephone: 671-635-1835
Website: https://www.guamtax.com/app/contactus.do

Address

U.S Virgin Islands Division of Banking


, U.S Virgin Islands
Telephone: 340-774-7166
Website: http://ltg.gov.vi/division-of-banking-and-insurance.html

Address

New York State of Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Telephone: 1-800-342-3736
Website: http://www.dfs.ny.gov

Address

STATE OF ALASKA Division of Banking & Securities
550 W. 7th Avenue, Suite 1850
Anchorage, AK 99501
Telephone: 1-888-576-2529
Website: https://www.commerce.alaska.gov

Address

Georgia Department of Banking and Finance
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341
Telephone: 1-888-986-1633
Website: http://dbf.georgia.gov

Address

Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Telephone: 207-624-8527
Website: http://www.credit.maine.gov

Address

Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Telephone: 1-877-276-5554
Website: http://www.dob.texas.gov

Address

Commissioner of Financial Regulation
500 North Calvert St., Suite 402
Baltimore, MD 21202
Telephone: 1-888-784-0136
Website: http://www.dllr.state.md.us/finance

Address

Louisiana Office of Financial Institutions
8660 United Plaza Blvd., 2nd Floor
Baton Rouge, LA 70809-7024
Telephone: 1-888-525-9414
Website: http://www.ofi.louisiana.gov

Address

North Dakota Department of Financial Institutions
2000 Schafer St., Suite G
Bismarck, ND 58501
Telephone: 701-328-9933
Website: http://www.nd.gov/dfi

Address

Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712
Telephone: 208-332-8000
Website: http://finance.idaho.gov

Address

Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02110
Telephone: 1-800-495-2265
Website: http://www.mass.gov/dob

Address

Nevada Division of Financial Institutions
1179 Fairview Drive, Suite 201
Carson City, NV 89701
Telephone: 702-486-4120
Website: http://fid.state.nv.us

Address

West Virginia Division of Financial Institutions
One Players Club Drive Suite 300
Charleston, WV 25326-1789
Telephone: 304-558-2294
Website: http://www.dfi.wv.gov

Address

Wyoming Department of Audit
122 West 25th Street
Cheyenne, WY 82002
Telephone: 303-777-6605
Website: http://audit.state.wy.us/banking/

Address

Ohio Division of Financial Institutions
77 South High St., 21st Floor
Columbus, OH 43213
Telephone: 1-866-278-0003
Website: http://www.com.ohio.gov/fiin

Address

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH
Telephone: 603-271-3561
Website: http://www.nh.gov/banking

Address

Rhode Island Dept. of Bus. Regulation - Div. of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone: 401-462-9500
Website: http://www.dbr.state.ri.us

Address

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Telephone: 1-800-886-7675, 303-894-7575
Website: http://www.dora.colorado.gov/dob

Address

Iowa Division of Banking
200 E. Grand Ave., Suite 300
Des Moines, IA 50309
Telephone: 515-281-4014
Website: http://www.idob.state.ia.us

Address

Delaware Office of State Bank Commissioner
555 East Loockerman St., Suite 210
Dover, DE 19901
Telephone: 302-739-4235
Website: http://banking.delaware.gov

Address

Kentucky Department of Financial Institutions
1025 Capital Center Dr., Suite 200
Frankfort, KY 40601
Telephone: 1-800-223-2579 ext.226
Website: http://www.kfi.ky.gov

Address

Pennsylvania Department of Banking
17 N. Second St., 13th Floor
Harrisburg, PA 17101
Telephone: 1-800-600-0007
Website: http://www.dobs.pa.gov

Address

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225
Website: http://www.ct.gov/dob

Address

Hawaii Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813
Telephone: 808-586-2820
Website: cca.hawaii.gov/dfi/

Address

Indiana Department of Financial Institutions
30 S. Meridian St., Suite 300
Indianapolis, IN 46204
Telephone: 1-800-382-4880
Website: http://www.in.gov/dfi

Address

Mississippi Department of Banking & Consumer Finance
501 N. West St. 901 Woolfolk Bldg., Suite A
Jackson, MS 39225-3729
Telephone: 1-800-844-2499
Website: http://www.dbcf.ms.gov

Address

Missouri Division of Finance
301 W. High St., Suite 630
Jefferson City, MO 65102-0716 , MO 65102-0716
Telephone: 573-751-3242
Website: http://www.finance.mo.gov

Address

Michigan Department of Insurance & Financial Services
611 W. Ottawa St., Floor 3
Lansing, MI 48933
Telephone: 1-877-999-6442
Website: http://www.michigan.gov/difs

Address

Nebraska Department of Banking & Finance
1230 O Street, Suite 400
Lincoln, NE 68509-5006
Telephone: 1-877-471-3445
Website: http://www.ndbf.ne.gov

Address

Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
Telephone: 1-800-981-4429
Website: http://www.securities.arkansas.gov

Address

Wisconsin Department of Financial Institutions
345 W. Washington Ave., 4th Floor
Madison, WI 53703
Telephone: 608-261-9555
Website: http://www.wdfi.org

Address

Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL
Telephone: 1-800-222-1253
Website: http://www.asc.state.al.us

Address

Vermont Department of Financial Regulation
89 Main St., Drawer 20
Montpelier, VT 05620
Telephone: 1-888-568-4547
Website: http://www.dfr.vermont.gov/banking/banking-division

Address

Tennessee Department of Financial Institutions
414 Union Street, Suite 1000
Nashville, TN 37219
Telephone: 1-800-778-4215
Website: http://www.tennessee.gov/tdfi

Address

Oklahoma Banking Department
2900 N. Lincoln Blvd
Oklahoma City, OK 73105
Telephone: 405-521-2782
Website: http://www.ok.gov/banking

Address

Arizona Department of Financial Institutions
2910 North 44th St., Suite 310
Phoenix, AZ 85018
Telephone: 1-800-544-0708
Website: http://www.azdfi.gov

Address

South Dakota Division of Banking
217 ½ W. Missouri
Pierre, SD 57501-4590
Telephone: 605-773-3421
Website: http://www.dlr.sd.gov/banking

Address

North Carolina Office of the Commissioner of Banks 
316 W. Edenton St.
Raleigh, NC 27603
Telephone: 1-800-874-9791
Website: http://www.nccob.gov/public

Address

Virginia Bureau of Financial Institutions
1300 E. Main St., Suite 800
Richmond, VA 23218
Telephone: 1-800-552-7945
Website: http://www.scc.virginia.gov/bfi

Address

California Department of Business Oversight
1515 K Street, Suite 200
Sacramento, CA 95814
Telephone: 1-866-275-2677
Website: http://www.dbo.ca.gov

Address

Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97301
Telephone: 1-866-814-9710
Website: http://dfr.oregon.gov

Address

Utah Department of Financial Institutions
324 South State St., Suite 201
Salt Lake City, UT 84111-0089
Telephone: 801-538-8830
Website: http://www.dfi.utah.gov

Address

Puerto Rico Office of Commissioner of Financial Institutions
1492 Ponce de Leon Avenue
San Juan, Puerto Rico 00907
Telephone: 1-800-981-7711
Website: http://www.ocif.gobierno.pr/index_eng.html

Address

New Mexico Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87504
Telephone: 505-476-4885
Website: http://www.rld.state.nm.us

Address

Illinois Department of Financial and Professional Regulation
320 W. Washington
Springfield, IL 62786, IL 62786
Telephone: 1-888-473-4858
Website: http://www.idfpr.com

Address

Minnesota Department of Commerce
St. Paul, MN 55101
Telephone: 1-800-657-3602
Website: http://mn.gov/commerce/

Address

Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399, FL 32399
Telephone: 850-487-9687
Website: http://www.flofr.com

Address

Kansas Office of the State Bank Commissioner
700 SW Jackson, Suite 300 700 SW Jackson, Suite 300
Topeka, KS 66603-3714
Telephone: 785-296-2266
Website: http://www.osbckansas.org

Address

New Jersey Department of Banking & Insurance
20 W. State St., 5th Floor
Trenton, NJ 08625-0040
Telephone: 1-800-446-7467
Website: http://www.state.nj.us/dobi

Address

Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, WA 98501
Telephone: 1-877-746-4334
Website: http://www.dfi.wa.gov

Address

District of Columbia Department of Insurance, Securities, & Banking
810 1st Street, NE Suite 701
Washington, DC 20002
Telephone: 202-727-8000
Website: http://disb.dc.gov


If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677 or 916-327-7585, by e-mail at consumer.complaint@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.